Frequently Asked Questions
Questions About Our Practice

What is Clinical Radiologists?
Clinical Radiologists (CR) is a dynamic radiology group based in Central Illinois. The group is a leader in the region, with more than 70 board certified radiologists covering all radiology sub-specialties. CR radiologists provide service to patients in a variety of settings, including -- tertiary, community, and critical access hospitals; multispecialty and single specialty clinics as well as physician offices throughout the Midwest region.

What types of clients does Clinical Radiologists service?
Clinical Radiologists delivers more than 1 million image interpretations annually among a variety of other services, to tertiary, community, and critical access hospitals; multispecialty and single specialty clinics as well as physician offices throughout the Midwest region. We partner with medical practices of all sizes.

What services does Clinical Radiologists provide to physicians groups and community hospitals?
CR provides subspecialty teleradiology services; 24x7x365 CR radiologist coverage; interventional radiology services; transcription services; educational opportunities; quality assurance monitoring; consulting and management; and complete billing services.

Why are subspecialty-trained radiologists important to me?
Subspecialist radiologists have additional years of advanced training in modalities such as Women's Imaging, MRI, CT, and PET/CT. Additionally, they have clinical expertise in areas of the body such as brain, breast, head/neck, spine, soft tissue, shoulder, elbow, hand/wrist, knee and foot/ankle.

What is the difference between interventional radiology and diagnostic radiology?
The practice of radiology involves two general types of work: diagnostic imaging and interventional procedures. Diagnostic imaging involves interpretation of images created by any imaging modality, including x-rays, ultrasound (US), magnetic resonance imaging (MRI), computed tomography (CT), nuclear medicine, etc. The imaging and interpretation help in diagnosing or following disease processes. Interventional procedures involve placements of needles or tubes into the body, generally to diagnose or treat disease.

What about security and confidentiality? Are you HIPAA-compliant?
All technology utilized by our practice is HIPAA-compliant. Our processes combined with our technical infrastructure guarantees that data is secured and condfidental.

Questions About Billing

Why am I receiving a bill from you?
Clinical Radiologists bills for the professional services performed by our radiologists which includes reading your image(s) such as X-ray, CT, MRI, and interventional care.

Why must a radiologist read my exam?
A radiologist is a specially trained physician that reads diagnostic imaging exams. Your facility has contracted with a radiology group to ensure you receive the highest standard of care.

Why wasn't this charge included on my hospital bill?
The hospital bills for the technical component of the exam which covers equipment and facility costs. Bills from Clinical Radiologists are for the professional (physician) component of the exam which covers the cost of the radiologist reading your diagnostic images or performing interventional services.

Do you offer payment plans?
We do offer monthly payment plans; this is reviewed on a case by case basis. In addition, we offer discounts for balances that are paid on a pre-arranged basis.

Why did I receive a bill after sending in payment?
Thank you for your payment. It may take up to two weeks to receive and process payments. If it has been longer than two weeks and you continue to receive bills please contact customer service at (800) 255-8388.

Can I pay my bill online?
Yes, online bill pay is available via our website.

How can I find out my account balance?
Please contact customer service at (800) 255-8388.

Why did you file a claim with the wrong insurance company?
Our billing service receives information regarding your insurance from the facility where your study was performed. Sometimes this information is incomplete or incorrect, perhaps because the wrong insurance card is presented at the location of service or employers change insurance carriers and sometimes clerical errors occur. When this happens, the billing service will correct the information as soon as it becomes available and will submit a new claim on your behalf.

The insurance already paid. Why do I still owe more?
It is commonly believed that insurance covers all payments for medical care, but rarely does that occur. At times insurance provides no coverage. When insurance does make a payment, it seldom covers 100% of the cost. Most policies require the policyholder to meet a specified out of pocket expense, also known as a deductible, before the policy makes any payments.

I never had x-rays in Springfield, IL. Why am I getting a bill from you?
Our central billing office is in Springfield; however our radiologists serve facilities throughout Illinois and in parts of Indiana, Iowa and Missouri.